Privacy Policy
Last Updated: July 3, 2026
1. Introduction
Pioneer Sky & Stay ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or call our dedicated booking line at (855) 207-7437 to book flights, hotels, and related travel services.
2. Information We Collect
We collect information necessary to process your travel bookings and provide attentive customer service. Information collected over the phone: • Full name • Billing address • Phone number • Email address • Date of birth • Passport details (for international travel bookings) • Credit card or payment information • Travel preferences and itinerary details Information collected automatically when you visit our website: • IP address • Browser type and device information • Cookies and similar tracking technologies • Pages visited and interactions with our website
3. How We Use Your Information
We use your information to: • Process and confirm travel bookings • Issue tickets and reservations • Verify your identity • Prevent fraud and unauthorized transactions • Communicate booking updates, itinerary changes, and travel reminders • Provide customer support before, during, and after your trip • Comply with airline, hotel, and government travel requirements • Improve our website and services
4. Data Sharing and Third-Party Disclosures
We share your personal information only with trusted third-party travel suppliers and service providers necessary to fulfill your booking, including: • Airlines and hotel chains • Global distribution systems (GDS) such as Amadeus, Sabre, and Travelport • Payment processors and card networks • Travel insurance providers (if you choose to purchase coverage) We do not sell, rent, or trade your personal information to third-party marketers or data brokers.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment card information is transmitted through encrypted, PCI-DSS compliant payment channels, and access to sensitive data is limited to authorized personnel who need it to process your booking.
6. Google Ads Compliance
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. Google may place cookies or similar tracking technologies on your browser when you visit our website. You can opt out of personalized advertising by visiting Google Ads Settings or by adjusting your browser's cookie and tracking preferences.
7. Your Rights & Contact Information
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, update your preferences, or ask questions about this Privacy Policy, please contact us: Pioneer Sky & Stay 5900 Balcones Drive Suite 100 Austin, TX 78731 Email: support@pioneerskyandstay.com Phone: (855) 207-7437