Refund & Cancellation Policy
Last Updated: July 3, 2026
1. Supplier Rules Dictate Refunds
All flights, hotels, and travel services booked through Pioneer Sky & Stay are governed by the refund and cancellation rules of the underlying airline, hotel, or travel supplier. We do not control these rules. For example, "Basic Economy" fares are typically entirely non-refundable and cannot be changed or canceled per airline policy. Refund eligibility, change fees, penalties, and credit allowances are determined solely by the supplier at the time of cancellation.
2. Our Cancellation Process
To request a change or cancellation, you must call our dedicated booking line at (855) 207-7437. We require advance notice of at least 24 to 48 hours prior to your scheduled departure or hotel check-in, depending on the supplier's rules. Cancellations, changes, and refund requests cannot be submitted by email, through the website, or by any other method.
3. Agency Fee Non-Refundability
Any agency service fees, booking fees, or processing fees charged by Pioneer Sky & Stay at the time of purchase are 100% non-refundable. This applies even if the airline or hotel approves a refund or credit for the underlying ticket or reservation, and even if the booking is canceled due to circumstances outside your control.
4. Processing Time
If a supplier approves a refund, the refunded amount will typically be returned to your original payment method within 7 to 14 business days. Depending on your bank or card issuer, the transaction may take up to one to two billing cycles to appear on your statement. Pioneer Sky & Stay does not control supplier or bank processing timelines.
5. No-Show Policy
If you fail to check in for your flight, arrive at your hotel, or notify us of a cancellation by phone prior to your scheduled departure or check-in time, your entire booking is considered a no-show and is forfeited. No refunds, credits, or exchanges will be issued for no-show bookings, regardless of the supplier's standard policy.
6. Contact Us
For cancellations, changes, or refund questions, call us at: Pioneer Sky & Stay (855) 207-7437